Return and Refund Policy

Returns run for 10 days from delivery. Two things work differently here
and both are stated plainly: personalised items, and the bath and body sets.

Personalised items

An item carrying an initial is made to your choice and cannot be resold, so a change of mind on one cannot be
accepted. What is always accepted, at our cost: an item that arrives damaged, an item with a manufacturing fault,
and an item carrying the wrong letter. The letter we confirmed to you in writing is the letter you should
receive; if it is not, that is our error and we fix it.

Bath and body sets

An unopened hamper can be returned within 10 days like anything else. An opened one
cannot, unless it arrived damaged or faulty — these are toiletries, and once a seal is broken they cannot go
back into stock. Check the outer carton before you open the box if you are undecided.

Damaged on arrival

Tell us within 48 hours of delivery, with photographs of the carton as it arrived and
of the item. Keep the packing until the matter is closed — a carrier claim is decided on the carton as much
as on the contents. We then replace the item or refund it in full, including any shipping paid, and we arrange the
return collection ourselves.

Changed your mind

You may return an unused, non-personalised item within 10 days of delivery. Write to
connect@handmadegiftstore.shop with the order number; we issue a return authorisation within
1-2 business days along with the address to send it to. Please do not ship anything back before
that — an unannounced parcel cannot be matched to an order. Return postage on a change-of-mind return is
yours; on a damaged, faulty or wrong item it is ours.

Refunds

Once the return reaches us and has been checked, a refund is issued to the original payment method within
5-7 business days. A UPI payment goes back to the account it came from. A Cash on Delivery order is
refunded by bank transfer to an account in the name of the person who placed the order, and for that we need the
account details in writing. How quickly the money then appears is up to your bank.

Tax

Not registered for GST — a small online retailer whose turnover stays under the applicable
registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number
is issued. The listed price is the amount payable.

Related

Shipping Policy ·
Cancellation Policy ·
Payment Policy · Contact us

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.