Cancellation Policy

An order can be cancelled at no cost any time before it is handed to the carrier. After that it
becomes a return, and the Return and Refund Policy applies.

How to cancel

Write to connect@handmadegiftstore.shop with the order number and the words “cancel
order” in the subject line, or call during Customer service: 10:00 AM – 8:30 PM IST, daily. We confirm in writing. A cancellation that is not
confirmed by us has not happened, so please do not assume it from an unanswered message.

Personalised items

A personalised order can be cancelled freely up to the point where we begin preparing it — in practice,
until the letter has been confirmed and the item pulled for packing. Because we confirm the letter with you in
writing first, there is always a clear moment before that happens. After it, an item made to your initial cannot
be cancelled, for the same reason it cannot be returned.

After dispatch

Once the parcel is with the carrier we cannot recall it. Refuse the delivery, or accept it and start a return
within 10 days. On a refused Cash on Delivery order nothing has been paid, so there is
nothing to refund; on a refused prepaid order the refund is issued once the parcel is back with us.

When we cancel an order

We cancel from our side, and tell you why, when an item turns out to be out of stock after the order was
placed, when a delivery address is incomplete and cannot be confirmed, when repeated delivery attempts fail, or
when an order looks fraudulent. A prepaid order cancelled by us is refunded in full within
5-7 business days.

Tax

Not registered for GST — a small online retailer whose turnover stays under the applicable
registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number
is issued. The listed price is the amount payable.

Related

Return and Refund Policy ·
Shipping Policy ·
Payment Policy · FAQ