Frequently asked questions

Gifts come with a date attached, and half of these are really questions about timing. The figures
below are the same ones used everywhere else on this site.

Personalised items

How do I choose the letter?

Put the initial in the order notes box at checkout, or reply to the order confirmation email with it. We write
back naming the letter before the parcel is packed. If we have not heard from you, we ask rather than guess.

What if I forget?

Nothing is lost. We email you and hold the order until the letter is settled. Packing time
(1-2 business days) starts from that point, not from payment — which is why it is worth
putting the letter in at checkout if the gift has a date on it.

Can I change the letter later?

Yes, until we confirm dispatch. Write in with the order number. Once a personalised piece is packed and handed
to the carrier it cannot be swapped for a different letter, because it cannot be resold.

Can I return a personalised item?

Only if it is faulty, damaged in transit, or carries the wrong letter — in which case we replace or
refund it at our cost. A change of mind on an item made to your initial cannot be accepted. That is not a policy
we enjoy writing; it is what an A to Z item means.

Delivery

How long does it take?

Orders are packed in 1-2 business days. Delivery is 3-6 business days door to door
to a metro address and 5-10 business days elsewhere in India. Free shipping on orders of ₹699 and above; a flat ₹49 applies below that.

Can you send it straight to the recipient?

Yes. Put their address as the delivery address and yours as the billing address, and tell us in the order notes
— we leave the price off the paperwork inside the parcel.

What if something arrives broken?

Glass, ceramic and the hampers travel in rigid cartons, but couriers are couriers. Write in within
48 hours of delivery with photographs of the carton and the item, and we replace it or
refund it.

The bath and body sets

Do they have a shelf life?

Yes — they are toiletries. We hold small quantities and dispatch promptly rather than storing them for
months. For the same reason an opened hamper cannot be returned unless it arrived damaged or faulty.

Returns and money

How long do I have?

10 days from delivery for anything not personalised, unused and in the original
packing. Full conditions are on the Return and Refund Policy page.

When does a refund arrive?

5-7 business days to the original payment method once the return is received and checked. A
cancelled prepaid order is refunded in 5-7 business days.

How can I pay?

UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept cards, net banking,
wallets or EMI, and we never ask for card details over the phone or by email.

Tax

Is GST added on top?

No. Registration under GST becomes compulsory only past a turnover limit set in India, and this shop
has not reached it, so we are not registered. Nothing labelled GST is added on top of a listed price, and no GST
tax invoice with a registration number can be raised — what the product page shows is what you pay.

Anything else

If the question is not here, write to us. Replies go out within
1 business day on working days. Customer service: 10:00 AM – 8:30 PM IST, daily