Track your order
A tracking number reaches you by email when the parcel leaves us. Until then there is nothing to
track, because the order is still on the packing bench.
How it works
- You order, and we confirm it by email.
- For a personalised item we confirm the letter with you first. Packing time starts from there.
- The gift is packed within 1-2 business days.
- A dispatch email goes out with the carrier name and the tracking number.
- Use that number on the carrier website. It can take a few hours after dispatch before the first scan
appears.
If tracking has not moved
A tracking page that sits still for a day or two is normal, particularly over a weekend or a holiday. If there
has been no movement for longer, or if the order is past 3-6 business days to a metro address and 5-10 business days elsewhere, write to
connect@handmadegiftstore.shop with the order number and we will chase the carrier.
Customer service: 10:00 AM – 8:30 PM IST, daily
If the tracking says delivered and nothing has reached you, tell us the same day. Check with
anyone else at the address first — a parcel is often taken in by a neighbour or a security desk — and
if it is genuinely missing we raise it with the carrier immediately. If the parcel was a gift sent to another
address, we will need the recipient to confirm as well.
Tax
Not registered for GST — a small online retailer whose turnover stays under the applicable
registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number
is issued. The listed price is the amount payable.